Refund policy

REFUND POLICY

Flip Styles is committed to providing high quality luxury hair extensions and wishes all our customers to be entirely satisfied with their purchases, hence why we are pleased to offer a comprehensive store credit and exchange service. For the safety of you and all of our clients, we have strict requirements regarding all items eligible for exchange or store credit. Flip Styles Luxury Extensions are a hygienic product and we take matters of hygiene and public safety very seriously.
You can make an exchange on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer.
However, in the rare instance that you may find dissatisfaction with our products, we are more than happy to accommodate exchanges on hair extensions that have not been opened
worn or tampered with!

All Flip Styles Hair Extensions must must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or an exchange will not be issued. We do not offer exchanges if the Flip Styles hair seal on the bundle has been broken!

The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.

Please note that issues concerning color variation of the hair are not valid reasons for an exchange. We reserve all rights to decide whether the products) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt.

SALE ITEMS

ALL PROMOTIONAL SALE ITEMS INCLUDING: BOGO, 50% OFF, BUY ONE RECEIVE FREE GIFT -  ARE MARKED AS FINAL SALE. THESE ITEMS ARE NOT ELIGLE FOR AN EXCHANGE.

APPROVAL PROCESS & ORDER EXCHANGE SHIPPING

After we receive, inspect and approve your item, we will issue a store credit in the form of an E-Gift card that you will be able to use towards the item you wish to re-order. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost. You will be responsible for all newly accrued shipping fees associated with the resending of your package.
If you are exchanging for a product of lesser value, the variance in price will be issued as store credit after subtracting the cost associated to shipping out your exchange. If you are exchanging for a product of greater value, the variance in price will be issued/emailed as an invoice including the cost associated to shipping out your exchange.
If you have any questions about exchanging, shoot us an email at flipstyleshairsalon@gmail.com or give us a call +1 (772) 249-8637 and we will be happy to help.